Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@celladix.us. Please note that returns will need to be sent to the following address:

 

 

CGETC - REMOVAL [C/O 2359 INC]

18400 San Jose Ave.

CITY OF INDUSTRY, CA 91748

(626) 600-4890 tim.hwang@cgetc.com

 

 

If your return email is accepted by the CS department, they'll send you a RMA code, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that you will be responsible for the return fee(approx. $7.99). Please understand that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@celladix.us.

 

 

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right promptly.

If you have questions or concerns about a specific item, please contact our customer service team for assistance.

 

 

Sale Items and Gift Cards

Please note that returns cannot be accepted for sale items or gift cards.

Return Policy for Sale Items and Discounts

All sales and discounts are clearly marked with an expiration date. Please ensure to review the sale details, including the expiration date, on the product page or during checkout.

 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@celladix.us.