Shipping policy
SHIPPING
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer customers USA and International Shipping with tracking. Shipping is free orders above US$60! Hurray!
**Note: US$60 is based in the USA, and free shipping criteria varies by country. Please check below.
Above US$60: USA
Above US$100: Norway, Canada, Czechia, Germany, Ireland, New Zealand, Switzerland
Above US$120: Belgium, France, Israel, Italy, Japan, Mexico, Netherlands, Spain, Sweden, Australia, Austria, Brunei, Denmark Above US$150: Hong Kong SAR, Malaysia, Poland, Portugal,
Singapore, South Korea, United Arab Emirates, United Kingdom, Finland
***Celladi's Shipping rates
USA: $7.99
International:
$11 - $15: Belgium, France, Israel, Italy, Japan, Mexico, Netherlands, Spain, Sweden, Brunei, Canada, Czechia, Germany
$16-$20: Hong Kong SAR, Malaysia, Poland, Portugal, Singapore, South Korea, United Arab Emirates, United Kingdom, Australia, Austria, Denmark, Finland, New Zealand
$21-$25: Ireland, Switzerland
$26-$30: Norway
Shipping Process
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive a Shipping Confirmation email.
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We require between 1-3 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 5 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners' locations.
Deliveries
Once your order is shipped, depending on your country or region, estimated delivery time is between 5 to 21 business days. Specific delivery dates are not provided nor guaranteed.
We offer the following delivery estimates, by country, for your reference:
> United States:3-10 days
> International Shipments
Canada:10-15+ days
United Kingdom: 5-14 days
Australia: 5-14 days
Europe: 7-21+ days (varies widely by importing country)
*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, Celladix cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
We do not offer expedited shipping at this time. For faster delivery options, please visit our Amazon Store for 2-day prime shipping.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Celladix has no control over these charges, nor can Celladix predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
Celladix is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
*Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
RETURNS
We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, you can use the Start a Return page at the bottom of our website within 30 days from the date of your purchase. Please fill in the information and send the product back to us using the return label you received.
*Note: If the product is in a condition that prevents us from issuing a refund or exchange, such as missing or damaged, when we receive it back, then we may not be able to issue a refund. We may also charge you for all shipping costs
*Celladix does not accept partial returns for Value Packs, Sets, Gift Sets, or Bundles.
If you receive a damaged item, please email support@celladix.us with your order number, full name and an image of the damaged item and we will be more than happy to help resolve the issue for you.